Comparison of Flipkart and Amazon
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| Factors | Flipkart | Amazon |
|---|---|---|
| Price | Cannot differentiate as prices are as per product & its categories. | Cannot differentiate as prices are as per product & its categories. |
| Electronic Products | Provides exchange offers on smartphones. | Also provides mobile buyback but after purchase of phone. |
| Exclusive Deals | Both have their exclusive partnerships for offerings across different product categories. | Both have their exclusive partnerships for offerings across different product categories. |
| App-only Design | No mobile site as browsing through mobile says Flipkart is now available only as an app on mobile. | Provide mobile site, mobile app & desktop site. |
| EMI | Has list of 9 banks offering EMI upto 24 months (ICICI, CITIBANK, HDFC, INDUSIND BANK, SBI, KOTAK, STANC, HSBC, AXIS). | Has list of 8 banks offering EMI upto 12 months only (ICICI, CITIBANK, HDFC, SBI, KOTAK, STANC, HSBC, AXIS). |
| Price difference in app & mobile | Prices differ across app & mobile of Flipkart. Not including app-only offers. | Price is similar across web & mobile app. Not including app-only offers. |
| Return | As per return policy. | Hassle free return as per return policy. |
| Customer Service | Not good experience of customers for customer service. | Better customer service as they care for their customers. |
| Onboarding Seller | Takes lot of time for seller to be on-board. | Easier & Seller-friendly |
| Social Features | Ping | No social features |
| Seller Point of View | Customer executives handle client queries; Decision regarding refund of order is in hands of Flipkart professionals. | Queries are answered by seller's directly, full or partial refund of money is in hands of seller. If seller does not approve genuine refund request buyer can claim the guarantee and get refund or replacement. |
| Customer suggestions | Customer suggestions are not entertained. | Customer suggestions regarding amazon site or app is entertained & if found valid, Amazon incorporates the change. |
| Special Service | No such feature. | Amazon has tied ups with NGO wherein NGO has created their wish list. Choose a cause and give products to an online charity of NGO's. This service is in form of Amazon Cares. |